1. Introduction
This Privacy Notice for Energy Live (“we,” “us,” or “our”) explains how and why we may collect, use, store, and share (“process”) your personal information when you interact with our services (“Services”), including when you:
Visit our website at https://energylive.pk or any of its subdomains that link to this notice.
Use our PV-Genset Controller and related energy management tools — designed to synchronize solar and generator systems for continuous, efficient, and fuel-saving power.
Engage with us through sales, marketing, support, or events.
If you have any concerns or questions about your data privacy, please contact us at [email protected].
By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue using our Services.
2. What Information Do We Collect?
In Short: We collect personal information you voluntarily provide.
This may include:
Full Name
Phone Number
Email Address
Job Title or Company Name
Contact Preferences
We do not process sensitive personal information such as race, religion, or sexual orientation.
All data you share with us must be accurate and up to date.
3. How Do We Process Your Information?
In Short: We process your information to deliver, improve, and secure our Services.
Specifically, we use your data to:
Communicate with you about our products and support.
Manage client relationships and provide system updates.
Prevent fraud or misuse of our services.
Fulfill legal or regulatory requirements.
Your data is processed only when there is a valid legal reason (e.g., consent, legitimate business interest, or compliance with law).
4. When and With Whom Do We Share Information?
We may share limited data:
With service providers who support our operations (e.g., hosting or analytics).
In business transfers, such as mergers or acquisitions.
We never sell personal data to third parties.
5. Data Retention
We retain your personal information only as long as necessary for the purposes described here, unless longer retention is required by law (e.g., accounting or compliance).
When no longer needed, your data will be securely deleted or anonymized.
6. Children’s Privacy
We do not knowingly collect information from individuals under 18.
If you believe a minor has provided us data, please contact [email protected] and we will delete it promptly.
7. Your Privacy Rights
Depending on your location, you may have rights to:
Request access to your data.
Request correction or deletion.
Withdraw consent for data processing.
To exercise these rights, please email [email protected] or call 0312-4752852.
8. Do-Not-Track Features
Our website does not currently respond to browser “Do Not Track” signals, as no uniform standard exists. We will update this policy if such a standard is adopted.
9. International & Regional Rights
If you are located outside Pakistan, such as in the EU, UK, or Australia, you may have additional privacy rights under your region’s data protection laws. You can contact us directly to exercise those rights.
10. Policy Updates
We may update this Privacy Policy periodically to stay compliant with data protection laws.
The “Effective Date” at the top indicates the last revision. Please review this policy regularly for updates.
11. Contact Us
If you have any questions, feedback, or data-related requests, please contact us:
Energy Live
Touheed Garden, Thokar Niaz Baig, Lahore, Punjab, Pakistan
📞 0312-4752852
📧 [email protected]
🌐 https://energylive.pk
12. Review, Update, or Delete Your Data
You can request access, updates, or deletion of your stored data anytime by emailing [email protected].
We will respond in accordance with applicable laws and ensure your data is handled securely.